Nola Studio technicians service the unit you actually have — matched to the problem you're noticing, done tidily, and explained before we leave.
Start with what you notice. Each row points to the most common cause and the visit that normally sorts it out — so you book the right job the first time.
| You notice | Likely cause | Book |
|---|---|---|
| Water dripping from the indoor unit | Drain pipe or tray blocked by slime and dust, so condensate overflows instead of draining away. | General service |
| Musty or sour smell when it starts | Mould and bacteria growing on the damp evaporator coil and blower wheel. | Chemical wash |
| Airflow feels weak or barely cool | Filters and coil fins packed with dust, choking the air path and the heat exchange. | Chemical wash |
| Rattling, clicking or a whine | Unbalanced blower, loose panel or debris in the fan housing. | Chemical overhaul |
| Runs all day, never reaches set temp | Low refrigerant from a slow leak, or a heavily fouled outdoor condenser. | Gas check & top-up |
| Ice forming on pipes or the coil | Restricted airflow or low gas pressure causing the coil to freeze over. | Gas check & top-up |
Not sure which row fits? Pick "Not sure — diagnose first" when you book and we'll confirm on site before any work starts.
Every visit is priced per unit and quoted before we start. Here's exactly what each one covers and how long to set aside.
Routine upkeep for units that are working but due a clean.
Deep coil clean for smells, weak airflow and heavy dust.
Full strip-down for neglected, noisy or badly mouldy units.
Pressure testing when the unit runs but won't cool properly.
No surprises inside your home. This is the order we work in, whichever service you've booked.
You'll get a message when the technician is on the way. Shoe covers go on at the door.
Window confirmed the day beforeWe run each unit, read airflow temperature and note any noise or leaks, so the "before" is recorded.
Quote confirmed hereDrop sheets under the unit, drip bag fitted, furniture below kept covered while we work.
Nothing moved without askingSame readings again, side by side. We show you the filter, drain and coil condition in person.
Findings sent in writingWater, debris and sheets taken away. Your next recommended service date goes on the note.
Reminder set if you want oneService frequency depends on how hard your units work. Use the row closest to your home.
Bedrooms running every night, or homes near busy roads and construction dust.
Fur and dander clog filters fast; frequent cleans keep the air noticeably fresher.
Typical family use. Pair two general services with one chemical wash a year.
Guest rooms and studies. A yearly wash stops mould setting in while it sits idle.
Booking several units at once? We service them in one visit, room by room.
Plan a multi-unit visitThe things people usually ask when they're deciding. Anything else, add it to the notes on your booking.
Clear roughly a metre of space under each indoor unit and make sure the outdoor unit can be reached safely. If a unit is above a bed or shelf, we'll cover it — you don't need to move large furniture.
We use coil-safe, low-odour cleaners that are rinsed off completely before the unit runs again. We'd still suggest keeping pets out of the room during the wash itself, mainly so they stay clear of the water and tools.
Wall-mounted splits and multi-split systems from all major brands, plus most ceiling cassette units. Tell us the brand and rough age when you book so the right tools come along.
The pressure rinse is about as loud as a vacuum cleaner for a few minutes per unit. All run-off goes into a sealed drip bag, and we clear everything away before leaving.
We stop, show you what we found and explain the options. Nothing beyond the booked service is carried out without your go-ahead, and you're free to decide later.
Yes. Reply to your confirmation message at least a day ahead and we'll move you to the next open window at no charge.
Tell us what you've got and when suits you. We'll reply with a confirmed window and a per-unit quote.